Frequently Asked Questions

Everything you need to know about shopping with UpAiry.

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

UpAiry accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, we only ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Are your products covered by a warranty?

Yes, all products sold on UpAiry come with a standard 1-year manufacturer's warranty against defects in materials and workmanship under normal use.